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T-Mobile Syncup Drive

AT&T Mobley

Frequently Asked Questions

General

AT&T Harman Spark



Q: Does your simulation adapters work with other obd adapter sold outside North America?


A:  Our adapters that have simulation technology do work with many obd adapters/hotspots around the globe. For international devices, it is recommended to order our Sprint adapter. If using T-mobile, order our t-mobile adapter.


Q: Do you ship internationally?


A: Yes, but currently only throught ebay and our webiste.


Q: All adapters have vehicle simulation technology?


A: All of them except for our ATT mobley adapter that only supplies voltage.


Q: Your Verizon zubie, T-mobile syncup drive, Sprint Drive, and Verizon hum+ humx adapter looks the same, are these the same thing?


A: No, each adapter runs a different firmware to make it work more smoothly depending on the device.


Q: What is different about the version 2.0 adapters?


A: Adapters are re-designed hardware wise and a new firmware is on them. Physically looking outside, adapters are identical to our pre 3/13/2019 adapters. For Sprint Drive, there is no need for any synchronization of any kind.






Q: Plug and Play?

A: Yes, follow the synchronization steps.

Q: Any requirements to make it work?

A: Yes, a vehicle should be already registered in the spark app and sim card should be active.

Q: What are the synchronization steps?

A: Plug the adapter+power to your harman spark and wait about 60 seconds for all lights to turn on. The leftmost light should stay solid green, center light should blink, and rightmost light should stay solid blue. After about an hour, (wifi) center light will go off. Now, go to your spark app and click the wifi symbol left of the purple watchit icon. There click on disable, wait 30 seconds. Click again on the wifi symbol and now click enable. From now on, wifi should be active as long as the power adapter is not unplugged. If your spark gets unplugged, wait for all lights to go off and repeat the procedure. See pictures below.







Q: What is the length of the ac adapter?

A: 1M.

Q: My spark device shuts down after a few hours, why?

A: This is normal behavior. After no activity the device might go to sleep. Just unplug and plug the power adapter.

Q: What type of adapters are avaiable?

A: Only our ac adapter is available. Our 12V and usb adapter will be available soon.

Q:Current compatibility?

A: any spark device running the latest firmware, currently version 1.0.







Q: Plug and Play?

A: Yes. Just activate your sprint drive device with any vehicle prior to using our adapter.

Q: What is the length of the ac adapter/usb adapter?

A: 1M.

Q: My sprint device shuts down after a few hours, why?

A: This is normal behavior. After no activity the device might go to sleep. Just unplug and plug the power adapter.

Q: What type of adapters are avaiable?

A: Only our ac adapter and usb adapter will be available. USB adapter must be connected to a power source of 1A or more else adapter will be permanently damaged.

Q:Anyway of verifying that the adapter is in fact working?

A: Yes, my sprint drive app will show vehicle speed, vehicle location, possibly error code(s). You will be able to turn hotspot on/off from the app. See picture below,










Q: Do I need to register a vehicle prior to using the adapter?

A: Yes, any vehicle with any valid vin number.


Q: I receive an email about my hum+ humx being moved to a different vehicle, what should I do?

A: In the hum app, a message will popup asking you to update your vehicle. Click on continue using existing vehicle. If that doesn't work, plug back your hum+ humx back in your original vehicle and drive it for a while.


Q: New Trouble codes showed in my hum app, what should I do?

A: Relax, these trouble codes are part of the simulation process and should be ignored.


Q:Does this adapter work without any gps activity like driving?

A: No, in the Hum+ Humx there is a gps restriction built-in the device. In other obd adapter like mobley, syncup drive there is no such restrictions and you can just plug and play the adapter without any gps activity to make it work.









Q: Why my Mobley turns off after 10 minutes or so?


A: You have the timeout option in your Mobley enabled. Probably at 10 minutes. This is a feature in the mobley to prevent a car's battery from discharging.




Q: How to turn off the timeout option in my Mobley?


A: Use any computer and go to the mobley device website: http://attwifimanager. Then Settings>advanced>Power Save > Choose no Timeout. We offer a voltage variation device that bypasses the timeout without changing any settings.




Q: I have a usb adapter for my Mobley but my Mobley turns on and off and I have "no timeout " in my Mobley timeout options?


A: Make sure your power source is supplying at least 600mA. A power source of 1A is recommended and can be found in most smartphones power adapters.




Q: What is the cable length of the usb adapter?


A: Approximately 1M.




Q: What is the cable length of the car adapter?


A: Approximately 2M.




Q: Do you sell these products somewhere else?


A: Yes, we sell in as Amazon as PeraltaProducts and in eBay as davidnike2002.




Q:Warranty on your products?


A; 30 days no questions asked warranty. Don't like it or doesn't work you can return it for a full refund.










Q: What are the power requirements for the usb adapter?


A: A power source of 1A or more is required. Using any source less than 1A would damage the adapter.




Q: How to turn off the timeout option in my Sync Up Drive?


A: Time out is bypassed automatically. Adapters are built in vehicle simulation technology.




Q: My sync up drive stills times out...


A: Make sure you follow the setup process below. If the adapter or sync up drive was disconnected while the other is still on, you need to disconnect both and reconnect.


Q: Setup process?


A: Process is as follow: connect the power adapter to the power source and then connect the sync up drive to the power adapter. This sequence guarantees that the adapter would properly sync with the device. it is not necessary but guarantees a sucessfull sync.




Q: Is there a way I can know for sure that the sync process was sucessfull?


A: Yes, if you have the tmobile sync up drive app, you will see a car on the map and a new vehicle will be added to your app.







Q:What happens if I disconnect the adapter while my sync up drive is on?


A: You might be required to unplug the adapter and wait for your sync up drive to be off and then plug back both.




Q: What is the cable length of the usb adapter?


A: Approximately 1M.




Q: What is the cable length of the car adapter?


A: Approximately 2M.




Q: Do you sell these products somewhere else?


A: Yes, we sell in as Amazon as PeraltaProducts and in eBay as davidnike2002.




Q:Warranty on your products?


A; 30 days no questions asked warranty. Don't like it or doesn't work you can return it for a full refund.

Sprint Drive

Verizon Hum+ HumX Gen 1

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Vehicle stats
Vehicle stats
Vehicle MPH
Vehicle MPH
Error Code(s)
Error Code(s)