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Frequently Asked Questions

Harman spark adapter 9-25-2019

-Timeout bypass is now limited to 1 hour due to firmware updates in the sprint drive that force the user to move its  "vehicle" 15 meters every hour. In other words, our adapters now will have to be reconnected every 1 hour to keep you online. There is currently no solution as the latest firmware update has implemented a gps location protection on the device.  if adapter is not adding a vehicle or working properly press the reset button on the side of your unit for 30 seconds and try again.


Tmobile syncup drive adapter 9-25-2019

-There are no changes, if adapter is not adding a vehicle or working properly press the reset button on the side of your unit for 30 seconds and try again. Adapter does work with international versions of the syncup drive. It is compatible with syncup drive 1 and syncup drive 2.


Sprint drive adapter 9-25-2019

-Timeout bypass is now limited to 1 hour due to firmware updates in the sprint drive that force the user to move its  "vehicle" 15 meters every hour. In other words, our adapters now will have to be reconnected every 1 hour to keep you online. There is currently no solution as the latest firmware update has implemented a gps location protection on the device.  if adapter is not adding a vehicle or working properly press the reset button on the side of your unit for 30 seconds and try again.

International orders/users 9-25-2019

We recommend ordering our tmobile syncup drive adapter for international usage.